Terms of Service
Welcome to FUNHO, your destination for automatic mahjong machines and related products in Canada. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing our products or services.
1. Acceptance of Terms
By visiting our website and/or purchasing products or services from us, you agree to be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and other users.
2. General Conditions
We reserve the right to refuse service where permitted by applicable law.
You understand that information you submit through the website, excluding payment information, may be transmitted over various networks. Payment information is handled through secure payment processing systems and encrypted during transmission where applicable.
3. Changes to Products, Services, and Prices
Product prices, specifications, availability, and services are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any product, service, or part of the website at any time.
We shall not be liable for any modification, price change, suspension, or discontinuation of a product or service, except where otherwise required by applicable law.
4. Products and Services
Certain products or services may be available exclusively through our website or other authorized FUNHO sales channels.
Product availability may be limited. Returns, exchanges, warranty claims, and other after-sales services are subject to the applicable policies and terms described on our website.
5. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada and the Province of Alberta.
By continuing to access or use our website after any updates or revisions to these Terms, you agree to be bound by the revised Terms.
If you do not agree with these Terms, please discontinue use of this website.
Thank you for choosing FUNHO, where innovation meets tradition in the mahjong experience.
FUNHO Canada Sales and Warranty Terms
Thank you for purchasing a FUNHO Rotor Automatic Mahjong Machine. We are committed to providing high-quality products, reliable after-sales support, and professional technical service.
FUNHO Canada provides sales, after-sales support, warranty service, and technical assistance for FUNHO automatic mahjong machines and related products from our service center in Calgary, Alberta.
These terms apply only to FUNHO Rotor Automatic Mahjong Machines and related FUNHO products purchased directly from us.
1. Warranty Coverage
The warranty covers defects in the main machine, including components such as the main control board, electric motors, sensors, and other internal components, when the product is used under normal operating conditions during the warranty period.
The warranty applies only to the original purchaser and is non-transferable.
2. Repair or Replacement
During the warranty period, we will repair or replace, at no charge, parts determined to be defective due to defects in materials or workmanship.
For customers located within Calgary, a temporary replacement automatic mahjong machine may be provided while the customer's machine is undergoing warranty repair, subject to availability.
We may expand this service to other Canadian cities in the future.
3.Safety Warning
This product, including the automatic mahjong machine, mahjong tiles, accessories, complimentary items, and any other items supplied with the product, is intended for adult use only.
Children must not operate, climb on, play with, or remain unattended near the automatic mahjong machine. The machine contains moving mechanical parts and electrical components that may cause injury if used improperly.
The mahjong tiles, accessories, complimentary items, and other included items are not toys and are not intended for use by children. Do not allow children to place any of these items in their mouths, chew on them, swallow them, throw them, or use them for play.
Mahjong tiles and other small accessories may present a choking hazard. Tiles, accessories, or other items may also cause injury if thrown, dropped, or used improperly.
Keep hands, fingers, clothing, toys, coins, and other foreign objects away from the shuffling compartment and other moving parts while the machine is operating.
Children must be supervised by a responsible adult at all times when near the machine, mahjong tiles, accessories, complimentary items, or any other included products.
FUNHO is not responsible for injury or damage resulting from improper use, lack of supervision, misuse of the machine or included items, or use of the product by children.
4. What Is Not Covered
The warranty does not cover: Damage resulting from misuse, improper operation, negligence, accidents, or natural disasters.
Damage resulting from unauthorized modifications, alterations, repairs, or disassembly.
Cosmetic damage, painted surfaces, exterior components, or normal wear and tear.
Damage caused by improper handling or other user-caused damage.
Damage caused by coins, metal objects, banknotes, chips, or other foreign materials entering the machine.
Important Notice for Foldable-Leg Models
For models equipped with foldable legs, both sets of mahjong tiles must be completely removed from the machine before folding the table.
Damage caused by folding the machine while mahjong tiles remain inside is considered improper use and is not covered under warranty.
Foreign Objects
Coins, banknotes, chips, metal objects, and other foreign materials must not be allowed to enter the shuffling compartment.
Damage caused by foreign objects entering the machine is not covered under warranty. A service fee of CAD $80 or more may apply per incident, depending on the extent of the damage and repair required.
4. Warranty Period
The standard warranty period is 12 months from the original date of purchase.
5. Warranty Claim Procedure
To request warranty service:
The customer must provide valid proof of purchase, such as the original receipt or invoice.
The customer must contact FUNHO Canada and provide information regarding the problem or defect.
Our technical service team will provide instructions regarding diagnosis, repair, transportation, or other required procedures.
Warranty service is subject to inspection and confirmation that the issue is covered under these warranty terms.
6. Returns and Exchanges
Due to hygiene considerations associated with automatic mahjong machines and mahjong tiles, we do not accept returns or exchanges for products that are free from defects or quality issues.
Products with confirmed manufacturing defects or quality issues will be handled in accordance with the applicable warranty terms.
For questions regarding sales, warranty service, maintenance, or technical support, please contact FUNHO Canada.